• Bianca instagram
  • bianca facebook
  • bianca twitter
  • bianca youtube

© 2019 The Bianca Group

C O M P A N Y

Services

About

Media

Partners

C O N T A C T

Customer Care

Recruitment

C U S T O M E R   C A R E

Customer service describes the support, assistance, advice, and all-round care given to customers by an organisation or business. Customer service also refers to providing and fulfilling the needs of a customer in a friendly, timely, and satisfactory manner. Bianca Festejo Beauty Hub are highly customer oriented. 

Customers are invaluable to any business and play a major role in its success. In the beauty industry, customer service can take various forms because the industry allows you to develop creative ways to promote customer support and satisfaction.

We aim to get your visit correct on the first visit and leave a lasting impression. However, every so often someone comes away feeling unhappy. Perhaps you had to wait for ages, only to find out that there is very little we can do for you. Perhaps you felt that you were not treated with respect or courtesy. Perhaps there were errors with your services.
Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselv
es and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.

We will treat your complaint confidentially, seriously and quickly.

What Can I Do?
It is important to let our Customer Service department know that you are unhappy and to give them the chance to put things right.


There are several ways to make a complaint.

You can send an email to one of our customer service advisor at help@biancafestejo.com or give us a call at 0917.847.3531